It’s time to replace decision tree IVR with Conversational AI; the secret is manageable NLP While digital assistants embedded in web, mobile, and other digital endpoints are popular and continue to gain traction, for many brands, their inbound telephony system...
Paytronix Partners with Voicify to Bring Voice-Based Ordering to Restaurants Integrates with Paytronix’s web, mobile and in-store channels. Streamlines order and delivery with increased accuracy and faster service. Captures voice transactions for full one-to-one...
Travel Industry Poised to Leverage Voice Tech to Massive Financial Benefit Empowering consumers to book their travel was a positive shift for everyone. 24-hour access, research, and reservation management are all the norm now. And yet over 50% of online travel agents...
Amazon is putting the eCommerce experience on notice again with Alexa in the Shopping App In the spring of 2022, Amazon placed its voice assistant inside the Amazon shopping app. It was a relatively quiet event obtaining coverage by a few media outlets. The impact on...
Six reasons QSR is leaning into Conversational AI QSR CX Focuses Voice AI/UI on Customer Service and Sales More accurate ordering Better upsell opportunities Greater Hygiene Reduced Operational Costs Consistent brand experiences Faster, more convenient customer...
