It’s time to replace decision tree IVR with Conversational AI; the secret is manageable NLP While digital assistants embedded in web, mobile, and other digital endpoints are popular and continue to gain traction, for many brands, their inbound telephony system...
Paytronix Partners with Voicify to Bring Voice-Based Ordering to Restaurants Integrates with Paytronix’s web, mobile and in-store channels. Streamlines order and delivery with increased accuracy and faster service. Captures voice transactions for full one-to-one...
Hospitality has an Always On, Always Available Employee at Their Fingertips, the Digital Assistant While it’s no secret the Hospitality Industry was one of the most negatively impacted by the Covid Pandemic; it has experienced a full recovery over the past year. As of...
Travel Industry Poised to Leverage Voice Tech to Massive Financial Benefit Empowering consumers to book their travel was a positive shift for everyone. 24-hour access, research, and reservation management are all the norm now. And yet over 50% of online travel agents...
Amazon is putting the eCommerce experience on notice again with Alexa in the Shopping App In the spring of 2022, Amazon placed its voice assistant inside the Amazon shopping app. It was a relatively quiet event obtaining coverage by a few media outlets. The impact on...
Voice Capabilities Better CX for Retail In this article, we’ll look at some of the key business challenges Retailers are facing, and how Conversational AI can be leveraged to address them. But first… TLDR The long-term success of a Retailer is reliant on their...
