5 Benefits of Adding a NLP Powered Virtual Agent to Your Existing IVR/Call Center Solution In today’s fast-paced world, customers want quick and easy solutions to their problems. One way to provide a better customer experience is by using an Interactive Voice...
5 Ways that a Voice UI Drives Value in Restaurant Mobile Apps In recent years, voice user interfaces (VUIs) have gained popularity across a range of industries. One area where VUIs can be especially beneficial is in mobile ordering applications for restaurants. By...
Voice UI brings in-store convenience to digital channels When most people shop in a store and can’t find something, what do they do? They ask someone. When people shop online, they don’t have that option. Instead, they type in a few keywords or use facets and filters...
QSR Avoids Drive-Thru Congestion by Putting the Drive-Thru on the Customers Device We’ve all been there. We’re hungry, choose our favorite fast-food joint, and the drive-thru is packed. Six deep and moving slowly. Why didn’t we use the mobile app ahead of time? Maybe...
How Voice UI’s Entity Extraction removes Cognitive Friction in Digital Experience Companies spend millions of dollars to understand how customers think so they can design digital experiences that are simple and intuitive to use. This was the case when desktop web was...
Voice UI + Progressive Disclosure Maximizes Multi-Modality and Speeds Order Building for QSRs Using the web or mobile app to place a food order is commonplace today. It puts the task of making an order in the hands of the consumer rather than needing an employee to...
