Restaurants: Dollar Saved is a Dollar Earned with Conversational AI

by | Mar 28, 2023 | Brand marketing, Content management, Insights, Voicify News

As the restaurant industry continues to evolve, more and more businesses are looking for ways to leverage technology to drive value to the bottom line. One way this can be accomplished is through natural language understanding (NLU) and digital assistant technology. By using these tools, multi-unit restaurants can streamline their operations, reduce labor costs, and increase profitability.

 Firstly, NLU and digital assistants can help restaurants reduce labor costs by automating tasks that would otherwise require staff. For example, digital assistants can be programmed to take customer orders, freeing up servers to focus on delivering a better dining experience. This can lead to significant cost savings over time, with some projections showing that digital assistants can reduce labor costs by up to 30%.

 Secondly, digital assistants can improve efficiency in the kitchen. Using NLU to understand orders and communicate with kitchen staff, digital assistants can help ensure that orders are prepared quickly and accurately. This can reduce food waste, increase customer satisfaction, and allow restaurants to serve more customers with the same labor resources. Some projections suggest that digital assistants can increase kitchen efficiency by up to 50%.

 Thirdly, digital assistants can help restaurants gather data about their customers and operations. By analyzing this data, restaurants can make more informed decisions about menu offerings, staffing levels, and other essential factors. For example, digital assistants can track customer preferences and suggest menu items based on previous orders, increasing the likelihood of repeat business. Projections suggest that data-driven decision-making can increase profitability by up to 20%.

 Fourthly, digital assistants can improve the customer experience by providing personalized recommendations and responding to customer inquiries. By using NLU to understand customer preferences and inquiries, digital assistants can provide a level of service that is both personalized and efficient. This can lead to increased customer satisfaction and loyalty, which drives revenue growth. Some projections suggest that personalized recommendations can increase revenue by up to 15%.

 Finally, digital assistants can help restaurants manage their inventory more efficiently. By tracking sales data and monitoring inventory levels, digital assistants can help restaurants avoid overstocking or understocking items. This can reduce waste, lower inventory costs, and increase profitability. Projections suggest that inventory management can increase profitability by up to 25%.

 It’s important to realize that NLU or digital assistants need to be trained and will significantly benefit from having access to secondary systems like POS, inventory, KDS, or reservations. With integrated systems, the digital assistant can leverage the NLU to match customers’ language to business data and task completion.

 Each restaurant group will have one business challenge that stands above the rest. Since Voicify is not a single-point solution (we solve more than one restaurant challenge), each restaurant group can begin with the most pressing challenge and expand the digital assistant capability to make more profound impacts on their business.


Some of the sources informing this perspective include:
  • “The Future of Dining: How AI and Natural Language Processing Are Changing Restaurants” by Forbes
  • “Using AI in Restaurants: Opportunities, Challenges and Future Possibilities” by Restaurant Technology News
  • “6 ways AI can help streamline restaurant operations” by QSR Magazine
  • “How Digital Assistants Are Reshaping the Future of Restaurants” by Modern Restaurant Management
  • “10 Ways AI Is Revolutionizing the Restaurant Industry” by Emerj
These sources provide insights on the benefits and challenges of using NLU and digital assistants in restaurants, along with some examples of successful implementation. They also provide projections and estimates on potential cost savings and revenue growth that can be achieved by leveraging this technology.

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