Booking in Travel & Hospitality is Exponentially Simpler with Voice UI

by | Feb 21, 2023 | Brand marketing, Content management, Insights, Voicify News

As technology advances, the way we interact with devices and services is also changing. One such advancement is the voice user interface (VUI), which allows users to interact with technology through voice commands. VUIs have been gaining popularity in recent years, and for good reason – they offer numerous benefits, especially in the travel industry where booking travel can be a complicated and time-consuming process. In this blog post, we will discuss the benefits of VUIs for booking travel, along with statistics on the potential return on investment (ROI) for travel businesses.

First, let’s take a look at key benefits:

Convenience and speed

Using a VUI for travel booking is much more convenient and faster than traditional methods. With a VUI, users can simply speak their travel preferences and receive real-time responses. This saves users the time and hassle of searching for flights, hotels, and other travel arrangements themselves. Additionally, VUIs can complete the booking process within a matter of minutes, making it a much quicker process for users.

Improved customer experience

The customer experience is of utmost importance in the travel industry, and VUIs can greatly improve it. By providing a seamless and convenient booking experience, VUIs can increase customer satisfaction and loyalty. Additionally, VUIs can offer personalized recommendations based on a user’s previous travel history and preferences, making the booking process even more tailored to the user’s needs.

Increased accessibility

VUIs can make travel booking more accessible for people with disabilities or limited mobility. Traditional booking methods often require the use of a computer or smartphone, which can be challenging for some individuals. With VUIs, users can simply use their voice to complete the booking process, making it easier and more accessible for everyone.

Cost savings

Using VUIs for travel booking can also lead to cost savings for users. VUIs can help users find the best deals and discounts, which they may not have been able to find on their own. Additionally, VUIs can help users avoid hidden fees and charges, which can save them money in the long run.

Now, let’s take a look at some statistics on the potential ROI for travel businesses that implement VUIs for booking:

  • According to a study by PwC, by 2021, it is estimated that 50% of all searches will be voice searches, which shows the growing popularity of VUIs.
  • A report by Juniper Research predicts that by 2023, voice-based travel bookings will be a $40 billion industry.
  • A study by Google found that 72% of people who own voice-activated speakers use them as part of their daily routines, which highlights the potential reach of VUIs.
  • A report by Capgemini found that 58% of consumers are willing to use voice assistants to plan and book their travel, which shows the growing acceptance of VUIs among consumers.

These statistics show that VUIs have the potential to significantly impact the travel industry and provide a positive ROI for businesses that implement them. By providing a convenient, personalized, and accessible booking experience, travel businesses can increase customer satisfaction, loyalty, and revenue.

In conclusion, VUIs offer numerous benefits for booking travel, including convenience, speed, improved customer experience, increased accessibility, and cost savings. Travel businesses that implement VUIs can potentially see a positive ROI and gain a competitive advantage in the industry. With the growing popularity and acceptance of VUIs, it’s time for travel businesses to consider implementing this technology to enhance the booking experience for their customers.

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