Leveraging Voicify with Coveo is one of the most powerful combinations you can activate in voice. The strength of Coveo’s index across the enterprise combined with the simple conversational experience platform of Voicify means the end user will be able to converse freely with your brand, no matter how they pivot in the conversation.
Customer Experience Wins When Powerful Systems Work Together
Coveo customers are some of the most advanced customer experience and employee experience thinkers in the world. And true to the nature of digital a new channel came along no one could have planned for: Voice. With voice comes Voicify, the worlds enterprise voice solution. The partnership and integration of these two world class platforms ensures the strategies, content and customer experience that is being managed across the digital ecosystem enables the same benefits to the conversational experience too.
Customers decide the device, So Voicify Optimizes Coveo Intelligence for all of them
Voicify + Coveo delivers your brand to conversational channels across the board
Voicify + Coveo immediately brings real time, dynamic enterprise search to your employees.
Coveo is a powerful tool for digital channels oriented towards customers, and often the entry point for many Coveo users. Coveo is also is powerful in creating efficiency for the enterprise itself through back system integrations. With Voicify + Coveo, the dynamic, intelligent experience Coveo offers becomes voice controlled – offering further efficience of verbal and aural processing.
Numbers Matter. So we collect, aggregate and deliver them.
So you can spend your time deriving insights, not managing spreadsheets.
Total UsageKnowing how the voice app is performing is important to understand adoption. Even with nascent technologies these kinds of metrics are important as a baseline for future knowledge and growth trends.
Service DelineationSeeing usage by content is certaintly helpful, but Virtual Assistants and Chatbots carry with them a brand affinity just like browsers and mobile operating systems. Knowing where the usage lies can help brands determine where further customization and extension is warranted.
What Was MissedYour Customers are speaking to you. Not metaphorically. We capture the missed intents. The things your audience wants to talk to you about, that you haven’t managed to yet. This data can directly affect the conversational product roadmap and ensure you meet your customers where they are.
Bring Voicify Analytics Into Your Own ToolsThe importance of analytics runs across all systems. Perhaps you have a basic dashboard where everything is aggregated. Or maybe you have a complex attribution model that needs Voicify data pumped in. In any case, access to your data is simple through our open API and can be exported or delivered in real time – depending on your business needs.
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Voicify | 33 Arch Street | Boston | MA | 888-910-6525
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Voicify Conversation Experience Platform™