Voicify for Account Management

When customers can simply tell you want they want, we all win.

What is Account Management through Voicify?

The ability for your customers to complete account management functions with your brand, hands-free, through a voice assistant.

5 of the top 8 Voice Focus Areas Related to Account Management

The Remaining 3 are Value Add to that Experience

Common End Use Cases

Purchase & manage subscriptions
Payments
Balance Inquiry
Preference management
Connect to customer support
Usage statistics
Account Standing
Voice Commerce

Over 60% of US consumers prefer an automated self-service for simple tasks.

AMERICAN EXPRESS

37% of customers report using an online virtual agent or chatbot from a website, and nearly that many have used a virtual agent or chatbot on a smartphone.

FORRESTER

Supporting Integrations

Applicable Industries

Healthcare

Financial Services

Government

Higher Education

Insurance

Manufacturing

Travel & Hospitality

Media & Entertainment

Retail & CPG

With Voice Apps Numbers Matter. So we collect, aggregate and deliver them.

So you can spend your time deriving insights, not managing spreadsheets.

Understand Where in Your Voice App the Customer is Going

Voicify Visualizes the user path so you can see patterns emerge in the conversation. This insights is critical to evolving the voice app and chatbot experience. Coupled with Voicify's other deep analytics, far beyond what Alexa, Google Assistant, Bixby or other chatbot platforms offer.

voiceflow-user-flow-conversation-path-voicify

Total Usage

Knowing how the voice app is performing is important to understand adoption. Even with nascent technologies these kinds of metrics are important as a baseline for future knowledge and growth trends.

Service Delineation

Seeing usage by content is certaintly helpful, but Virtual Assistants and Chatbots carry with them a brand affinity just like browsers and mobile operating systems. Knowing where the usage lies can help brands determine where further customization and extension is warranted.

What Was Missed

Your Customers are speaking to you. Not metaphorically. We capture the missed intents. The things your audience wants to talk to you about, that you haven't managed to yet. This data can directly affect the conversational product roadmap and ensure you meet your customers where they are.