Voicify for Account Management
When customers can simply tell you want they want, we all win.
What is Account Management through Voicify?
The ability for your customers to complete account management functions with your brand, hands-free, through a voice assistant.
5 of the top 8 Voice Focus Areas Related to Account Management
The Remaining 3 are Value Add to that Experience
Common End Use Cases
- Purchase & manage subscriptions
- Balance Inquiry
- Preference management
- Connect to customer support
- Usage statistics
- Account Standing
- Voice Commerce
Over 60% of US consumers prefer an automated self-service for simple tasks.
37% of customers report using an online virtual agent or chatbot from a website, and nearly that many have used a virtual agent or chatbot on a smartphone.
Travel & Hospitality
Media & Entertainment
Retail & CPG
Numbers Matter. So we collect, aggregate and deliver them.
So you can spend your time deriving insights, not managing spreadsheets.
Knowing how the voice app is performing is important to understand adoption. Even with nascent technologies these kinds of metrics are important as a baseline for future knowledge and growth trends.
Seeing usage by content is certaintly helpful, but Virtual Assistants and Chatbots carry with them a brand affinity just like browsers and mobile operating systems. Knowing where the usage lies can help brands determine where further customization and extension is warranted.
What Was Missed
Your Customers are speaking to you. Not metaphorically. We capture the missed intents. The things your audience wants to talk to you about, that you haven't managed to yet. This data can directly affect the conversational product roadmap and ensure you meet your customers where they are.
Bring Voicify Analytics Into Your Own Tools
The importance of analytics runs across all systems. Perhaps you have a basic dashboard where everything is aggregated. Or maybe you have a complex attribution model that needs Voicify data pumped in. In any case, access to your data is simple through our open API and can be exported or delivered in real time - depending on your business needs.
Ready to Talk?
Voicify | 33 Arch Street | Boston | MA | 888-910-6525
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Voicify Conversation Experience Platform™