Voicify for Call Center & Customer Support
Voice Assistants are always on. Make sure they are working for you.
What is support for Call Centers & Customer Support?
The ability for your customers to complete expected support tasks conversationally with your brand through a voice assistant on any device they choose.
Top Benefits of Leveraging Voicify
- Reduce call center volume & cost
- Increase speed to resolution
- Increase CSR efficiency & effectiveness
- Low cost support channel
“57% of customers would rather contact companies via digital media such as email or social media rather than use voice-based customer support.”
Increasing customer retention rates by 5% increases profits by 25% to 95%.
HARVARD BUSIENSS REVIEW
US Consumer Interest in Customer Service through Smart Speakers
Make the Assistants Work for You
Travel & Hospitality
Media & Entertainment
Retail & CPG
Numbers Matter. So we collect, aggregate and deliver them.
So you can spend your time deriving insights, not managing spreadsheets.
Knowing how the voice app is performing is important to understand adoption. Even with nascent technologies these kinds of metrics are important as a baseline for future knowledge and growth trends.
Seeing usage by content is certaintly helpful, but Virtual Assistants and Chatbots carry with them a brand affinity just like browsers and mobile operating systems. Knowing where the usage lies can help brands determine where further customization and extension is warranted.
What Was Missed
Your Customers are speaking to you. Not metaphorically. We capture the missed intents. The things your audience wants to talk to you about, that you haven't managed to yet. This data can directly affect the conversational product roadmap and ensure you meet your customers where they are.
Bring Voicify Analytics Into Your Own Tools
The importance of analytics runs across all systems. Perhaps you have a basic dashboard where everything is aggregated. Or maybe you have a complex attribution model that needs Voicify data pumped in. In any case, access to your data is simple through our open API and can be exported or delivered in real time - depending on your business needs.
Ready to Talk?
Voicify | 33 Arch Street | Boston | MA | 888-910-6525
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Voicify Conversation Experience Platform™