Voicify for Call Center & Customer Support

Voice Assistants are always on. Make sure they are working for you.

What is support for Call Centers & Customer Support?

The ability for your customers to complete expected support tasks conversationally with your brand through a voice assistant on any device they choose.

Top Benefits of Leveraging Voicify

Reduce call center volume & cost
Increase speed to resolution
Increase CSR efficiency & effectiveness
Low cost support channel

“57% of customers would rather contact companies via digital media such as email or social media rather than use voice-based customer support.”

AMEYO

Increasing customer retention rates by 5% increases profits by 25% to 95%.

HARVARD BUSIENSS REVIEW

US Consumer Interest in Customer Service through Smart Speakers

31.4%

Make the Assistants Work for You

Supporting Integrations

Applicable Industries

Healthcare

Financial Services

Government

Higher Education

Insurance

Manufacturing

Travel & Hospitality

Media & Entertainment

Retail & CPG

With Voice Apps Numbers Matter. So we collect, aggregate and deliver them.

So you can spend your time deriving insights, not managing spreadsheets.

Understand Where in Your Voice App the Customer is Going

Voicify Visualizes the user path so you can see patterns emerge in the conversation. This insights is critical to evolving the voice app and chatbot experience. Coupled with Voicify's other deep analytics, far beyond what Alexa, Google Assistant, Bixby or other chatbot platforms offer.

voiceflow-user-flow-conversation-path-voicify

Total Usage

Knowing how the voice app is performing is important to understand adoption. Even with nascent technologies these kinds of metrics are important as a baseline for future knowledge and growth trends.

Service Delineation

Seeing usage by content is certaintly helpful, but Virtual Assistants and Chatbots carry with them a brand affinity just like browsers and mobile operating systems. Knowing where the usage lies can help brands determine where further customization and extension is warranted.

What Was Missed

Your Customers are speaking to you. Not metaphorically. We capture the missed intents. The things your audience wants to talk to you about, that you haven't managed to yet. This data can directly affect the conversational product roadmap and ensure you meet your customers where they are.