Utilities
Voice App and Chatbot Solutions with Voicify
Bills, usage, savings, efficiency, payments – these are only a few of the things that customers need from their utility companies.
Voicify brings these capabilities to commercial assistants Alexa, Google Assistant, and Bixby as well as custom voice bots in your own tools like iOS and Android Apps.
Key Utility Use Cases with Voicify
Reduce Transactional Friction
What’s easier than simply telling Alexa or Google to pay the bill? Nothing, there’s nothing easier.
Turn Alexa and Google Assistant into Customer Service Reps
Voice apps for commercial assistants aren’t just about call center deflection or reducing lines in buildings. They’re about giving people time. Employees time to focus on hard problems and constituents time to do something else.
Reporting Outages and Issues
With voice assistants embedded on our phones, even when service is interrupted, they remain available. Offering a secondary channel to call centers means traffic disseminates across multiple channels.
Telling your voice assistant to pay your bills is as easy as it gets
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Important Voicify Features for the Utility Space
Analytics
Understanding how your audience engages with you conversationally is the baseline, and Voicify delivers and then some. Access analytics in our UI or pipe them into your own analytics aggregator.
Integrations Framework
Bringing your business into any channel needs to consider custom use cases. Voicify is built to create efficiency of customization to save time for IT and Marketing personnel alike.
Personalization
Anonymous experiences can be good. Contextually relevant conversations and better and personalized conversations are the best. Voicify enables all three.
