Sitecore & Voicify

Extending your digital experience to voice and chat, seemlessly.

How do Sitecore & Voicify work together?

The Sitecore Connector for Voicify allows digital teams to create conversational experiences based on content managed in Sitecore. The connector also leverages Sitecore’s personalization engine for highly targeted content.

Incorporate Sitecore content into voice and conversational apps
Incorporate personalized content using Sitecore’s personalization engine
Integrate voice and conversational app analytics into Sitecore xDB

How it Works:

Connect your Sitecore instance to Voicify
Input expected user utterances into Voicify
Configure responses to return content from Sitecore items
Mix in conversational content with your Sitecore items in responses
Automatically capture xDB activity on designated conversation items

What it does:

Leverage existing content in Sitecore as response components to voice assistants and their supported modalities:

Text readouts
Recorded audio
Video
Images
Business logic
Reference URLs for SMS/email links

Applicable Industries

Healthcare

Financial Services

Government

Higher Education

Insurance

Manufacturing

Travel & Hospitality

Media & Entertainment

Retail & CPG

Relevant Business Use Cases

Voice Commerce

Call Center & Customer Support

Marketing Campaigns

Employee Engagement

Media Distribution

Account Management

Numbers Matter. So we collect, aggregate and deliver them.

So you can spend your time deriving insights, not managing spreadsheets.

Total Usage

Knowing how the voice app is performing is important to understand adoption. Even with nascent technologies these kinds of metrics are important as a baseline for future knowledge and growth trends.

Service Delineation

Seeing usage by content is certaintly helpful, but Virtual Assistants and Chatbots carry with them a brand affinity just like browsers and mobile operating systems. Knowing where the usage lies can help brands determine where further customization and extension is warranted.

What Was Missed

Your Customers are speaking to you. Not metaphorically. We capture the missed intents. The things your audience wants to talk to you about, that you haven't managed to yet. This data can directly affect the conversational product roadmap and ensure you meet your customers where they are.

Bring Voicify Analytics Into Your Own Tools

The importance of analytics runs across all systems. Perhaps you have a basic dashboard where everything is aggregated. Or maybe you have a complex attribution model that needs Voicify data pumped in. In any case, access to your data is simple through our open API and can be exported or delivered in real time - depending on your business needs.