Conversation is Convenience

Restaurant AI Service Beyond the Kiosk

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Voicify Restaurant AI Service Beyond the Kiosk

Modern consumers buy convenience as much as they buy food and services.  Selling good food isn’t enough. Today’s modern restaurant is selling great experiences around the food diners enjoy.

Industry Trends

Restaurant Voice AI 2024

Profit Pessimistic 2024

In a 2022 survey of restaurant owners asked to predict whether their profit margins would increase, decrease or remain flat the results indicate the pressure felt by the industry to drive business and reduce costs.

RESULTS

50% restaurant owners expect lower profits.
34% restaurant owners expect the same profits.
16% restaurant owners expect higher profits.

PROFIT PRESSURE

Which way are your profits heading this year?

%

Lower Profits

%

Flat Profits

%

Higher Profits

Source: National Restaurant Association’s 2022 State of the Industry Report

Restaurant owners are facing unprecedented challenges in 2024, with a majority projecting lower profits in the coming year. With rising labor costs, hiring challenges, and demand surges, it’s critical for restaurants to find innovative ways to increase efficiency, reduce costs, and enhance the customer experience. 

> Automate digital channels to take orders, book reservations > and reconcile customer issues.

> Reduces dependency on employees to interact with customers on common tasks and instead focus on greater value delivery.

> Reduces labor costs.

> Integrates via Telephony, Drive Thru, Web/Apps, Kiosks.

> Combats hiring challenges, high turn over, rising wages, demand surges.

 

%

Of Savings = Profit

Fastest contributor to restaurant profits is cost savings. 100% of every dollar saved contributes to profits. While only 7-15% of new revenue contributes to profits.

Voicify offers solutions that impact these challenges

Fastest contributor to restaurant profits is cost savings.

Restaurant Voice AI Means:

Intelligent Ordering Service Scaled to the User Expertise in a Box

Restaurant owners say labor is a challenge

In the past 24 months, the restaurant industry added 2.8 million jobs, and the restaurant workforce will continue to grow. Despite the uptick in hospitality employment opportunities and a 2023 anticipated return to pre-pandemic restaurant employment levels, more than one-third of the NRA survey respondents say it will be harder to recruit and retain employees in 2023 than in 2022.
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LABOR IS A CHALLENGE

Will labor shortages or scheduling  be a challenge in the coming year?

%

Yes

Labor Remains Tight and Retention Prioritizes

%

Prioritize Staff Retention

%

Streamline & Automate Back of House Operations

%

Seek to Reduce Labor Cost

Off Premise Promise 2024

Out of Store: On the Rise, Again

Diners demand restaurants provide out of store services. Each channel requires specific technology driving up complexity which risks customer service and increases operating costs in the restaurant.

Automate digital channels to take orders, book reservations and reconcile customer issues. Consistent service experience across all digital channels while still being customization to brands.

OFF CHANNEL ORDERS

Will off channel orders stay flat in the coming year?

%

Yes

Off Channel Rise Comparison

OFF CHANNEL RISE

QSR Segment

%

Yes

OFF CHANNEL RISE

Fast Casual Segment

%

Yes

Drive Thru Rise Comparison

DRIVE THRU RISE

QSR Segment

%

Yes

DRIVE THRU RISE

Fast Casual Segment

%

Yes

Dedicated Takeout Rise Comparison

DEDICATED TAKEOUT RISE

QSR Segment

%

Yes

DEDICATED TAKEOUT RISE

Fast Casual Segment

%

Yes

Diners demand restaurants provide out of store services.

Voicify Restaurant Voice AI:

Reduces labor efforts on low value tasks.

Integrates via Telephony, Drive Thru, Web/Apps, Kiosks.

Having it Their Way in 2024

Restaurant operators can’t only focus on the in-store operations and experience. Every year, more and more diners, prioritize and spend on out of store experiences. When all is equal on food type, quality and price… convenience overall wins the experience.

Nothing is more convenient than conversation (except, maybe mind reading)
Conversations organize and communicate our thoughts to others. It’s a direct connection to how we think, feel and the expression of our intent.

Fast, easy and native – every person uses conversation to interact with others. When people are scarce, quality conversation is hard.
The restaurant industry continues to suffer from chronic shortages of labor through every market. Employees have been the conversation engine with diners for millennia.

Now it’s almost impossible to fill a shift and keep employees, often to the detriment of customer interaction.

Customer experience is a high priority for restaurant operators of all categories of restaurant. 2024 sees loyalty and customer experience software as the most intended investment for the year. When engaging customers personalization is one of the key ingredients of the convenience economy. 

Digital Marketing and Guest Experience are Bright Spots of Technology investment despite budget concerns in 2023 overall.

Guest Experience Tops Investment Priority

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DIGITAL GUEST EXPERIENCE

Are you investing in digital guest experiences?

%

Yes

DIGITAL MARKETING & LOYALTY

Are you investing in digital marketing and loyalty?

%

Yes

Loyalty Program Implementation

by segment

%

QSR

%

Fast Casual

%

Family Dining

%

Casual Dining

Digital Marketing & Guest Experience are Bright Spots

Source: National Restaurant Association’s 2022 State of the Industry Report

Would you like to know more?

Difinitive Guide to Restaurant Voice AI

Restaurants, the next benefactors of Voice AI. Historically resilient, restaurants today are solving an onslaught of challenges using emerging technologies. Voice AI is the new frontier that will deliver high value to restaurants everywhere.
Learn More
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