Sitecore & Voicify
How do Sitecore & Voicify work together?
The Sitecore Connector for Voicify allows digital teams to create conversational experiences based on content managed in Sitecore. The connector also leverages Sitecore’s personalization engine for highly targeted content.
- Incorporate Sitecore content into voice and conversational apps
- Incorporate personalized content using Sitecore’s personalization engine
- Integrate voice and conversational app analytics into Sitecore xDB
How it Works:
- Connect your Sitecore instance to Voicify
- Input expected user utterances into Voicify
- Configure responses to return content from Sitecore items
- Mix in conversational content with your Sitecore items in responses
- Automatically capture xDB activity on designated conversation items
What it does:
Leverage existing content in Sitecore as response components to voice assistants and their supported modalities:
- Text readouts
- Recorded audio
- Business logic
- Reference URLs for SMS/email links
Travel & Hospitality
Media & Entertainment
Retail & CPG
Relevant Business Use Cases
Call Center & Customer Support
With Voice Apps Numbers Matter. So we collect, aggregate and deliver them.
So you can spend your time deriving insights, not managing spreadsheets.
Understand Where in Your Voice App the Customer is Going
Voicify Visualizes the user path so you can see patterns emerge in the conversation. This insights is critical to evolving the voice app and chatbot experience. Coupled with Voicify's other deep analytics, far beyond what Alexa, Google Assistant, Bixby or other chatbot platforms offer.
Knowing how the voice app is performing is important to understand adoption. Even with nascent technologies these kinds of metrics are important as a baseline for future knowledge and growth trends.
Seeing usage by content is certaintly helpful, but Virtual Assistants and Chatbots carry with them a brand affinity just like browsers and mobile operating systems. Knowing where the usage lies can help brands determine where further customization and extension is warranted.
What Was Missed
Your Customers are speaking to you. Not metaphorically. We capture the missed intents. The things your audience wants to talk to you about, that you haven't managed to yet. This data can directly affect the conversational product roadmap and ensure you meet your customers where they are.
Ready to Talk?
Voicify | 33 Arch Street | Boston | MA | 888-910-6525
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Voicify Conversation Experience Platform™