The Voicify Platform

Product Overview

Product / SaaS

Analytics with Voicify

Integrations & Extensions

Virtual Assistants & Voicify

Chat Bots & Voicify


 

Make Voice Assistants Whisper - Learn about SSML

(speech synthesis markup language)

Download the SSML Cheat Sheet


Save Time: Lessons Learned from Mobile, Applied to Voice

Download the  Voice Lessons Learned from Mobile


25 point NPS® advantage among voice assistant users for a brand in US that provides a voice assistant to consumers versus a brand that doesn’t

CapGemini

Voice App Analytics

Move Forward With Insight, Not Guesswork

Analytics are at the center of Voicify’s service offering.

Similar to web and mobile, brands need real-time information about their voice campaigns. Voicify provides this data to help you track your performance over time and across your various pieces of content. Here are some components of our analytics offering: 

  • Get a summary of how many users are interacting with your brand, their level of engagement, and how often they are returning.
  • Track changes and get a better understanding of how adjustments to your content impact your audience.

Our unique approach to cross-platform compatibility provides insight into how your content is doing across multiple services and allows you to fine-tune your message to reach the broadest audience possible. Here are some ways we approach the data:

  • If a particular service is having trouble understanding your users’ requests, we can help you identify and resolve those issues to help you create a better experience.
  • If a particular request is not being fulfilled, Voicify will give you information that will help you determine potential gaps between what your users are looking for and what you are offering.
  • Filling in this disparity allows you to provide high-value content and keep your audience satisfaction soaring.
  • Dive a little deeper and get a detailed view of how people are actually interacting with your product.
  • See how a conversation is typically structured and even what phrases are most commonly used.

 

Metrics and Filters You’d Expect

As marketers we’ve become accustom to having access to common types of usage data with the software we use, and how our audience uses the experience.  Here is selected metrics you receive with Voicify, filterable and able to be drilled down into. 

  • Performance over time
    • Year, Month, Week, Day
    • User
    • Sessions
    • Interactions
    • By service (assistant, bot)
    • By feature type
  • Top Conversations
    • Title
    • Interaction Type
    • Users
    • Sessions
    • Interactions

 

Your customers are literally talking to you, Voicify lets you listen.

No where in time is the phrase ‘listen to your customers’ been more meaningful and more literal.  With Voicify you get access to the language your audience is using with you, when you don’t have a response.

That’s right.  When someone asks your voice app for something and you don’t have a response, we grab it and store it, so you can see it.  We think it’s a little more than helpful.  It’s a de facto channel roadmap. 

  • Misses & Failures
    • Year, Month, Week, Day
    • Missed Intent
    • Missed Interactions
    • Sessions
  • Top Missed Interactions
    • Interaction Type
    • Phrase/Data
    • Occurances

An Analytics API to extend the value of Voicify Analytics

The modern MarTech stack will have a series of systems all working together in order to bring the customer experience to life.  Ensuring the analytics of each flows to a single view is critical for sophisticated brands and agencies, so we made sure ours can.

You can view analytics within Voicify, you can export the raw data or you can leverage our API* to send Voicify Analytics to a third party system such as:

*the Voicify API enables analytics extensibility, established connectors are not yet official

Need More Information on Analytics or Integration Services?

 

By 2020, 30% of all search queries will be conducted without a screen

Gartner

Need support? Want to give feedback? Learn about the path we are blazing? Whatever it is, we’re here to help.

 

Enables brands and marketers to easily create and maintain their voice experience and voice engagement using Voicify's Voice Content Management SystemTM.

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