Chatbots and Conversation Management
Chatbots and Conversational AI
Including chatbots into your customer’s buying experience has been proven to be a vital resource for providing on-demand information and helping the customer navigate to the appropriate help they need.
Different chatbots can come with varied functionality similar to desktop or mobile applications. Some of the functionality is used to further capture the customer’s attention and even provide future marketing opportunities.
As a primary function chatbots create a platform to help your business manage, create and build a relationship with customers by opening the lines of communication through messaging. Our new form of Voice Integration streamlines this management process providing your customers with the information they need while making set up for your team as painless as possible.
Voicify’s Conversation Experience Platform™ allows non-technical teams to author, deploy and manage any intelligent chatbots without dependency on IT and development teams. Voicify’s Conversation Content Management System™ is a content-centric conversation CMS that gives power to teams who manage conversation experiences and the content within them.
You can create & manage conversations from scratch or migrate existing chatbots onto the Voicify Conversation Experience Platform™
Chatbot Content Management
When it comes to creating and manging the content your chat bot uses it can sometimes be difficult to understand and setup right?
With most platforms yes it can be but with Vocify’s Conversational Content Management System we empower your teams to easily manage your customer’s conversational experience. Using a content-centric Conversation CMS, you can guide your customers and expertly manage conversations.
What Chatbots can I use?
Voicify delivers to the major chatbots, so not only is it the right content, it’s the channel the user chose.
Whether the content is stored in Voicify or in a different system of record, Voicify listens for contextual cues from the user to optimize the response for the service itself.
Voicify connects you with all of the major channels for messaging. Utilizing social platforms like Facebook and Twitter and comprehensive messengers like Telegram.
Voicify’s Integration with your existing messaging channels and platforms will save your team time and headaches by managing current conversations and content.
How can a Chatbot help my Customers?
- By integrating content with your chatbot you are providing your customers with on-demand solutions.
- With a Chatbot, your customers now have a 24/7 customer service resource even when your team is not in the office.
- Voicify integrates a combination of automated messaging and informational resources to answer your customer’s questions any time of the day.
Personalized Customer Experience
- Whether you offer a product or a service chatbots offer that extra layer of customer service that is an extension of your team.
- Voicify will help your team personalize your chatbot experience.
- Data shows that 48% of consumers prefer a chatbot experience with personality.
Managing Chatbot Analytics
Tracking your Customers Journey
Conversation in chatbots is another point in the customer journey, so we track it. Spend your time arriving at insights, not managing spreadsheets.
Knowing how the voice app is performing is important to understand adoption. Even with nascent technologies, these kinds of metrics are important as a baseline for future knowledge and growth trends.
We know providing your customers with the best experience is at the forefront of everything you do. Voicify wants to help by personalizing the Chatbot experience while giving you real-time analytics.
Your Customers are speaking to you. Not metaphorically. We capture the missed intents. The things your audience wants to talk to you about, that you haven’t managed to yet. This data can directly affect the conversational product roadmap and ensure you meet your customers where they are.
Chatbot Cost Savings
Providing Real-Time Analytics, increased functionality, and personalized customer experience aren’t the only benefits of Chatbots.
Using chatbots can help businesses save up to 30% from the $1.3 trillion they spend to service customer requests. (Chatbots Magazine, 2017)
Providing a customer service experience has been saving businesses not only money but time as well.
By using chatbots, businesses and consumers will save a combined 2.5 billion hours by 2023. (Juniper Research, 2018)
The Voicify Conversation Experience Platform provides brands and organizations with the ability to create engaging convesration-based applications (“apps”) in one location that automatically deploys to Amazon Alexa, Google Assistant, Custom Voice Assistants, chatbots, and other devices. The platform is designed to offer brands and organizations the ability to deploy feature-rich voice apps and intelligent chatbots quickly while offering the flexibility of unlimited customization
Contact the Voicify Team today to learn more about providing your customers with a personalized chatbot experience. Saving you and your team both time and money.