Modern sports arenas are actively introducing technology to make attending matches more convenient. Chatbots with artificial intelligence have become one of the most useful innovations. They help fans buy tickets, find the right seats, get up-to-date information about events, and even order food.
The most active sphere of application of these technologies is various online services. Examples include stores and other commercial websites, online casinos, and bookmakers. To determine the scale of this phenomenon, we studied several sports-related websites. On one of them, https://iplbettingapps.net/, we came across an up-to-date list of popular betting apps with IPL betting. And almost all these apps have virtual chat rooms with state-of-the-art AI.
But artificial intelligence technology is also being used in the ‘physical’ world. Apart from being used in processors, the technology has also become relevant to services in crowded places.
These virtual assistants use machine learning and natural language processing. They analyze user queries and provide accurate answers, which makes navigation and interaction with stadium services much easier. For example, if a visitor does not know where his seat is, a chatbot will instantly suggest the way, eliminating the need to search for support staff.
The key advantage of such bots is the automation of ticket sales. They simplify the purchase process by helping you choose the right seat, accepting payment, and sending e-tickets. In addition, chatbots promptly inform about seat availability and schedule changes and even warn about possible delays.
During matches and concerts, chatbots become indispensable assistants. They can report on busy food areas, offer the best routes to exits and parking lots, and inform fans about the current score or player statistics. Some systems are integrated with sports merchandise stores, allowing fans to instantly purchase souvenirs and apparel from their smartphones.
Another important feature is security. A chatbot can quickly warn of emergencies, suggest the nearest exit, and relay important information to security services. In pandemic conditions, such technologies were used to inform visitors about sanitary measures and rules of behavior.
Modern sports arenas continue to develop systems based on artificial intelligence. In the future, chatbots will be able to anticipate spectators’ needs, recommend personalized services, and provide an even more comfortable stadium experience. Thanks to these technologies, sports will become more accessible, convenient, and interesting for everyone.
Read also about how AI is helping students with disabilities.
