Voice Analytics
Optimize the conversation with data
Voicify offers the most detailed and comprehensive native analytics package in any conversational AI platform. With it, you can develop a deeper understanding of how your users interact with your voice assistants using data tracking content, behavior, and more.
Create a winning voice strategy with these free tools.
No matter the endpoint, Voicify is tracking
Whether you deploy into the smart speaker ecosystem, custom voice assistants, chatbots, or all of the above, Voicify offers the same robust analytics capability.
Google Assistant, Amazon Alexa, and Samsung Bixby all want to own your data. Voicify believes that conversational data is yours. Many of our customers are leveraging Voicify for the analytics insights we provide.
Connect Voicify to your Business Intelligence Platform
Because Voicify is built with APIs in its foundation, connecting to a business intelligence platform is simple. A true omni-channel view of your customers, prospects, employees – even your customer service – now includes voice.
Analytics Dashboard
With all the metrics you’ve come accustomed to across your digital tools, Voicify brings them to you in an elegant and easily navigable user interface. Drill into content, platforms, endpoints or keep it high level for trends and general analysis.
Misses and Failures
When users ask you for something you don’t have content for, we log it and aggregate it. These inquiries are powerful indicators of what your users want and help improve customer experience and customer interactions, which improves overall customer satisfaction. Whether you start with bespoke voice functionality or a wide array of features, users are going to tell you what they want. We capture it.
User Path Visualizations
Like user paths in web and other digital channels, the path your user took in conversation is insightful. The Voicify analytics software takes the turn by turn conversation for each user and aggregates it into a visual path that lets your teams see how people are traversing the conversational content.
Learn about all the current features of the Voicify Conversational AI Platform
Spend some time with Voicify leadership walking you through the major features of our recent 3.0 release including personalization & modules.
Voice Metrics & Analytics Matter
Breakdown by End Points
Understand usage by Alexa, Google Assistant, Bixby, Facebook Messenger, Twitterbot, Slackbot, etc…
Breakdown by Device Type
Understand usage by Echo, Echo Show, Samsung TV, iOS app, Android app, Lenovo, Apple Watch, Refrigerator, etc…
User Analytics by %, Value & Delta
View user data by percentage, raw value, or difference
Histogram Visualizations
Get your data laid out in a way that is easy to understand and communicate to others.
Customer Spotlight
"With Voicify, the ongoing development of Volkswagen's We Connect ID. App voice interface is 10x faster than our previous approach. It’s never been easier to create and manage conversation flows."
Sanket Shinde, Voice AI Solutions Architect, Volkswagen
