Privacy, PII & the Voicify Conversation Experience Platform

The Voice Space May be New, but at Voicify Security is Old Hat

Voicify takes security and privacy very seriously as part of the product and development lifecycle. When considering security and privacy in a cross-platform SaaS product, there are some key areas of focus: 

  • Encryption at rest 
  • Encryption in transit 
  • Permission and access management 
  • PII 
  • Data scrubbing 
  • All requests that impact content in the platform must come from an authorized user. On top of being authorized, there are permission gates to prevent a user from requesting data from another organization or application that they are not allowed to manage. The users that can edit this content can be managed by the organization admins once an account is created. 
  • The nature of voice assistants it to restrict access to PII without explicitly having the end-user opt-in to allowing access or by signing in with account linking. Voicify enabled access to permission APIs and account linking via custom integrations in order to ensure that Voicify does not interact with the end-users personal information. Instead, Voicify merely acts as a broker to your users information and facilitates how you can access it and request it from the user. PII is never tracked, logged, stored, or maintained in the Voicify platform. 

Security and privacy in the platform is always part of the lifecycle and always has multiple eyes on it. This includes in-depth code reviews prior to new features being added to the platform, automated testing against scenarios that might impact security or privacy to ensure they are always stable, and constant monitoring of the platform as it is in use. 

When you consider that

89%

of people with voice assistants talk to them everyday, and 33% talk to them more than 5 times a days, making sure you are confidently addressing the security of the conversation is critical.  Voicify recognizes the demands of the enterprise and has met them, so IT, marketing, brand, content and legal are able to leverage the platform without worry.  If you’re going to serve the enterprise, you have to exceed their needs.

(statistic: Invoca)

Best Practices is Just the Beginning

Voicify focuses on all of these key points in the product and maintains focus on these points during the continuing development of the product.  

  • All stored data within the Voicify platform is Encrypted at rest, including file storage, databases, search indices, etc. 
  • All requests going in and out of the platform including from the web app, APIs, etc are all encrypted via HTTPS / TLS 1.2. Internal platform requests are also made over HTTPS / TLS 1.2 such as web servers communicating to databases, sending requests to webhooks, etc. 

    Though voice is a new and emerging space, at Voicify our team is made up of tenured professionals.  Privacy, PII and Security isn’t an afterthought for us; it is where the conversation begins.  Afterall, we are consumers and users of the technology too; when you consider your own data and that of your family and friends, security isn’t a check box, it’s a cornerstone.

    Alex Dunn

    Principal Architect, Voicify

    Security Isn’t a Task, Its Our Culture

    Security and privacy in the platform is always part of the lifecycle and always has multiple eyes on it. This includes in-depth code reviews prior to new features being added to the platform, automated testing against scenarios that might impact security or privacy to ensure they are always stable, and constant monitoring of the platform as it is in use. 

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