Features and Functionality
Voicify Conversation Experience Platform
Ability to cancel current function, return to previous conversation element
Stop the current conversation in place
Control all media delivered within a conversational UI.
Upload or reference images for background and foreground use. Optimized per device by Voicify.
Voicify supports short form, long form and sonic branding snippet audio for use across the conversation.
Upload or reference video files for conversational responses. Optimized per device by Voicify.
Create and manage any number of welcome messages for random experiences or toggle on and off for specific days, seasons, events, campaigns or launches.
Create and manage any number of exit messages for random experiences or toggle on and off for specific days, seasons, events, campaigns or launches.
Create and manage a variety of help messages to assist your audiences based on subject or challenge.
Request and force a response from the user to move through a process, form or questionaire such as yes/no, number range or other specific values.
Offer specific fallback messages for the conversation item the user is in.
Offer support unique to the conversation item and subject being conversed on, available specifically when needed.
Suggest More Content
Don’t simply answer a question, guide the user to a natural next topic.
Offer visual, touchable hints on devices with screen support
Manage specific and expected responses for specific flows and handle what to do when the user deviates.
Requires Context Control
Make certain portions of a conversation only available when a correct path is taken.
User Management Functionality
Role Based Security
Differentiate between members of the team and the access they have to the conversational components.
Typical profile management elements for individual members and users.
One user can be a member of ‘n’ number of organizations allowing them to toggle between apps, organizations and nested voice apps.
Invite User and User Management
Bring in new members for content admin and testing as well as manage the team.
CMS Single Sign On
Leverage exsiting enterprise authentication for your admins and editors.
Settings & Configurations
Multi-lingual CMS UI
Manage your voice apps through Voicify in a variety of user interface languages.
Combine nearly any language and country together to create and manage voice apps specific to a region or voice marketplace.
Connect your companies account with Google, Amazon, Bixby and/or Cortana and Voicify builds, deploys and is constantly connected moving forward.
Webhook API support
Leverage our open API and Webhook layer to tie third party data as variables across Voicify and at any layer of the conversation needed.
Beyond major voice assistants and chatbots you can deploy the conversational model generated by Voicify to nearly any endpoint you want.
Multi Voice App Management
You can create, deploy and manage any number of apps you may need, their content, deployment, endpoints and analytics.
Voicify generates, delivers and manages common best practice and metadata for each platform.
Application Data Management
Full control over common app fields and data including: application name, invocation name, description (short and long) and keywords.
Control event web hooks for your activation and analytics including: item saved, deleted, member added, request received, content hit and content miss.
Connect your Google Pay account to your Voicify managed Action and enjoy voice commerce.
Connect your Amazon Pay account to your Voicify managed Skill and enjoy voice commerce.
Connect your Samsung Pay account to your Voicify managed Bixby Capsule and enjoy voice commerce.
Leverage customer and product data in Salesforce to drive personalized and dynamic conversations.
Connect one or all of your Coveo indexes and AI to automate conversational resposnes to any endpoint.
Connect your Yext account and create a voice app deployed to all voice assistants quickly.
Connect Voicify and Sitecore to leverage digital assets stored in Sitecore as components of conversational responses across all end points.
Connect Voicify and Episerver to leverage digital assets stored in Episerver as components of conversational responses across all end points.
Connect Twilio to deliver reference and support material to the conversation via SMS and email or transfer the user to a human via phone.
Extensible & Modifiable Structure
Voicify has no mandated organizational structure. Mix and match conversational items (Q&A, Events, Polls, Latest News etc…) per folder. Move, import, export and nest as your business requires.
Listen to how your content will be experienced, by device or in general, including recordings, sonic elements and SSML within Voicify.
Experience the content has a chatbot agent within the Voicify system and simulator.
Smart Display Preview
Receive a preview of how your content will be experienced on a smart display and drill down further by selecting specific devices and create overrides as needed.
Store or connect all possible content with Voicify and Voicify will optimize the right content mix depending on the modalities a requesting device is capable of assembling.
While Voicify optimizes your content by device dynamically, you also have the ability to create a custom conversation instance per unique device, allowing you to optimize for a known audience segment.
Visual SSML Editor
Apply Speech Syntax Markup Language to text to speech readouts in a visual way. This method allows editors to quickly move through SSML management without constant aural validation.
Maintain an inventory of all media items and connect them as needed across the experience while retaining a single copy of it.
Leverage the Voicify Simulator to hear and visualize the conversation by modality and by device segment to ensure your preferred experience is being rendered.
With the click of a button import or export conversational structure, content and media references within an app or across disparate apps, even to a custom application.
Stay on top of all Voicify updates and track support tickets within Voicify in the native notification center.
Device Profile Permissions
Leverage built-in support to request device permission for email address, physical address and/or phone number for contextual conversations.
In addition to the larger conversational experience, identify a portion of the application to be used as a Flash Briefing on Amazon Alexa.
Alexa Presentation Language Support
The ability to incorporate custom Alexa Presentation Language code into conversation item responses.
Track the history of requests against anonymous user data. User data is safe, and your data is useful.
Understand how users are interacting with your apps and content.
Misses & Failures
Get the details of what people are saying to your app that you don’t have the answers for.
Create custom queries and export analytics data from your other systems
Integrate Your Analytics
Send request data that Voicify uses to track requests to your existing analytics engines to track usage how you want to
All data stored in Voicify is encrypted at-rest. Including images, content, analytics data, and more. All requests to and from Voicify are encrypted at rest and are enforced for any 3rd party webhooks as well.
Voicify does not track any end-user PII. All analytics data is anonymized and groomed before storing. If your apps require PII for integrations to function, it is merely passed through Voicify.
All your content can be exported and removed automatically. This includes your end-user data. Any integration that access your app are also managed by you.
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Voicify Conversation Experience Platform™