INSIGHTS

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Statistics about Voice

We know there are statistics all over the web. We wanted to bring some of the most relevant to you in an easy to view manner. This list is updated often with additions and revisions based on new findings the world over. We hope you find them useful.

Statistic	Source
About 30% of all searches will be done without a screen by 2020	Gartner
13% of all households in the United States owned a smart speaker in 2017	OC&C Strategy Consultants
There will be an estimated 21.4 million smart speakers in the US by 2020	Activate
The voice recognition market will be a $601 million industry by 2019	Technavio
One-in-six Americans (16%) own a voice activated smart-speaker	Edison Research and NPR
As of January 2018, there were an estimated one billion voice searches per month	Alpine.AI
52% of people keep their voice-activated speakers in their living rooms, per Google. 25% keep them in their bedrooms, while 22% keep them in their kitchens	Google
35.6 million Americans used a voice-activated assistant device at least once a month in 2017, per eMarketer—a year-over-year increase of 128.9 percent.	eMarketer
1 in 4 shoppers used voice assistants in their holiday shopping during the 2017 season	CTA
72% of people who own voice-activated speakers say that their devices are used as part of their daily routines,	Google
Mobile voice-related searches are 3X more likely to be local-based than text-related searches,	Search Engine Watch
65 percent of people who own an Amazon Echo or Google Home can’t imagine to going back to the days before they had a smart speaker	GeoMarketing
41% of people who own a voice-activated speaker say it feels like talking to a friend or another person	Google
35.8% of millennials use voice-enabled digital assistants at least once a month, per eMarketer; this compared to just 10.1% of baby boomers.	eMarketer
The number of millennials who use voice-enabled digital assistants will climb to 39.3% in 2019	eMarketer
2 in 5 adults use voice search once daily,	Location World
About 1 in 5 adults use mobile voice search at least once monthly	Global Web Index
25% of individuals ages 16-24 use voice search on mobile	Global Web Index
Individuals ages 26-35 represent the highest percentage of smart home device owners	Walker Sands
70.6% of Americans who used a voice-enabled speaker at least once a month in 2017 used an Amazon Echo, per eMarketer. 23.8% used a Google Home.	eMarketer
Consumers interviewed for the Drift-Report named the following benefits: 24-hour service (64%), direct responses (55%), answers to simple questions (55%).	The 2018 State of Chatbot Reports by Drift
24% of consumers today, and a projected 40% of consumers in 2021 will use a voice assistant instead of a mobile app or a websote (company website or apps, Amazon)	CapGemini
81% Users of voice assistants who have used them via smartphones	CapGemini
82% of users are seeking information from their voice assistants – news, weather, recipes, appointments, relationship advice, offers	CapGemini
35% of Users have bought products such as groceries and clothes via voice assistants	CapGemini
56% of Users are interested in ordering meals from restaurants using voice assistants	CapGemini
46% of users are interested in buying clothing using voice assistants	CapGemini
41% of users are interested in buying home furninshings and household care	CapGemini
44% of users are interested in using voice assistants for making banking transactions	CapGemini
By 2021 the share of users’ spending via a voice assistant is expected to grow 6X in share amongst all channels	CapGemini
The top three compelling features in the use of voice assistants are, Fast and accurate replies (82%), Understanding diction & accent (81%, and relevancy of recommendations (75%).	CapGemini
The living room (69%) and kitchen (61%) are the top preferred locations for interaction of voice assistants.	CapGemini
26% today and38 % in 3 years expect to replace the human interaction of customer support and call centers with a voice assistant	CapGemini
24% today and 35% in 3 years expect to replace the human interaction a sales person in a store with a voice assistant	CapGemini
20% today and 29% in 3 years expect to replace the human interaction of banking relationship managers with a voice assistant	CapGemini
18% today and 28% in 3 years expect to replace the human interaction of a check out counter with a voice assistant	CapGemini
19% today and 27% in 3 years expect to replace the human interaction of tele-banking and tele-callers with a voice assistant	CapGemini
87% of users are satsified with their payment /send money experience with a voice assistant	CapGemini
87% of users are satsified with their ordering a meal experience with a voice assistant	CapGemini
86% of users are satsified with their buying products experience with a voice assistant	CapGemini
83% of users are satsified with their booking an Uber or cab experience with a voice assistant	CapGemini
41% of Consumers would prefer a voice assistant over a website or an app because it helps them automate their routine shopping tasks	CapGemini
49% of Consumers would prefer voice assistants over human interactions in shops/call centers because it is faster	CapGemini
25 point NPS® advantage among voice assistant users for a brand in US that provides a voice assistant experience to consumers versus a brand that doesn’t	CapGemini
49% Consumers would like to check delivery status of their orders using voice assistants – the most across all other touch points with brands and retailers	CapGemini
89% of people with voice assistants talk to them everyday, and 33% talk to them more than 5 times a day.	Invoca

INSIGHTS

About to get into voice?

Or need to move a hard to manage app?

Statistics about Voice

Statistic

Source

30% of all search will be done without a screen by 2020

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