Episerver & Voicify

Extending your digital experience to voice and chat, seemlessly.

How do Episerver & Voicify work together?

The Epi Connector for Voicify allows digital teams to create conversational experiences based on content managed in EpiServer.

Voicify and Episerver connect to extend and leverage the content and assets your team has spent years oragnizing. With Voicify voice doesn’t have to be starting from scratch.

Simplicity of connetion:

Connect your Epi instance to Voicify
Input expected user utterances into Voicify
Configure responses to return content from Epi items
Mix in conversational content with your Epi items in responses

What it does:

Leverage existing content in Epi as response components to voice assistants and their supported modalities

Text readouts
Recorded audio
Video
Images
Business logic
Reference URLs for SMS/email links

Applicable Industries

Healthcare

Financial Services

Government

Higher Education

Insurance

Manufacturing

Travel & Hospitality

Media & Entertainment

Retail & CPG

Relevant Business Use Cases

Voice Commerce

Call Center & Customer Support

Marketing Campaigns

Employee Engagement

Media Distribution

Account Management

With Voice Apps Numbers Matter. So we collect, aggregate and deliver them.

So you can spend your time deriving insights, not managing spreadsheets.

Understand Where in Your Voice App the Customer is Going

Voicify Visualizes the user path so you can see patterns emerge in the conversation. This insights is critical to evolving the voice app and chatbot experience. Coupled with Voicify's other deep analytics, far beyond what Alexa, Google Assistant, Bixby or other chatbot platforms offer.

voiceflow-user-flow-conversation-path-voicify

Total Usage

Knowing how the voice app is performing is important to understand adoption. Even with nascent technologies these kinds of metrics are important as a baseline for future knowledge and growth trends.

Service Delineation

Seeing usage by content is certaintly helpful, but Virtual Assistants and Chatbots carry with them a brand affinity just like browsers and mobile operating systems. Knowing where the usage lies can help brands determine where further customization and extension is warranted.

What Was Missed

Your Customers are speaking to you. Not metaphorically. We capture the missed intents. The things your audience wants to talk to you about, that you haven't managed to yet. This data can directly affect the conversational product roadmap and ensure you meet your customers where they are.